Help for brands
Short guides to setup, credit and campaigns.
Getting started
Team, roles and invites.
Credit and payments
Top-ups, reservations, refunds and invoices.
- How credit worksTop-ups, the budget reserved at publication, the fee, unused budget coming back and invoices.
- A campaign cannot be published because of creditHow much credit publication needs (budget plus fee), how to top up and what else can stop publication.
- Getting unused credit backWhen unused campaign budget returns to your credit, when the fee is refunded and how to ask for credit back to your bank account.
Campaigns
Setup, edits, pausing and tracking links.
- What the campaign fields meanA guide to the fields of a new campaign, from type and image to budget, time limits and creator rules.
- Editing a campaign after publicationWhat you can change on a published campaign and what stays fixed.
- Pausing, ending and cancelling a campaignPausing only hides a campaign and keeps the money reserved. Unused budget comes back only after the campaign ends or is cancelled.
- Invite-only and Exclusive campaignsHow to limit who can join a campaign, how to invite creators and how many such campaigns your plan allows.
- Tracking links: setup and reportHow to switch click tracking on, what the report shows and why the numbers differ from your own analytics.
Videos and approval
Deadlines, review, disputes and missing numbers.
- Approving videos and the deadlineWhere you approve videos, what happens if you do not decide within 3 days and how to reject a video.
- A video in review or in disputeWhat the "Fraud review" and "Dispute" statuses mean, who decides and what happens to the reserved money meanwhile.
- Why a number is missing for a videoWhat "Unavailable" or "—" instead of views means and why we never show a zero there.
Integrations
API keys and webhooks.