A team invitation cannot be accepted
An invitation works only for the email it was sent to and only for 7 days. What to do when the app refuses it.
Updated Oct 16, 2026
A team invitation is tied to the email address it was sent to and is valid for 7 days. Only a brand account can accept it.
How to accept an invitation
- Open the link in the invitation email.
- With an account, click "Sign in" and use the invited email. Without one, click "Create account" and register as a brand with that email.
- Click "Accept invitation".
If you are signed in with a different email, the app says so and offers a "Sign in as" link with the invited address. Sign in with the right account.
For the person sending the invitation
An owner or admin sends a new invitation in "Settings" → "Team". A new invitation to the same email replaces the expired one; only an owner can replace an expired owner invitation. If the app reports "An invite for this email already exists.", the previous invitation is still valid: revoke it under "Pending invites" first, then send a new one. For a different email, invite that address instead.
"This invitation was revoked" means the sender cancelled it or replaced it with a new invitation; use the link from the most recent email. Without a newer one, ask the sender for a new invitation.
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