A campaign cannot be published because of credit
How much credit publication needs (budget plus fee), how to top up and what else can stop publication.
Updated Oct 16, 2026
Publishing deducts the whole "Shared budget" and one "Fee" from your credit. Your balance therefore needs to cover at least the "Total on publication".
- Open the campaign draft. The "Campaign funding" panel shows "Shared budget", "Fee" and "Total on publication".
- Compare that amount with your balance in "Credit".
- Top up the difference: "Credit" → "Top up credit" → "Pay by card". The amount you enter is excl. VAT; VAT is added at checkout. Credit is added as soon as the payment succeeds.
- Go back to the draft, tick "I understand the publication fee." and click "Publish campaign".
The fee is calculated once from the shared budget according to your plan: Free 8%, Pro 6%, Enterprise per your contract. An owner or admin can publish.
Your plan's limit can also stop publication. On Free you can have at most 3 campaigns live, scheduled, paused or stopped at the same time; on Pro, 10. You can see your usage in "Subscription" → "Usage".
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