Email, password and two-factor authentication

Confirming your email

Before you join a campaign or submit a video, confirm your email with the link we sent you. The link is valid for 24 hours. For a new one, click Resend in the banner at the top.

Changing your email

You can't change your sign-in email yourself. Write to us and we'll send a confirmation link to the new address. Once you open it, you're signed out everywhere and sign in with the new address.

Password

• Forgotten: on the sign-in page, click Forgot your password?. The emailed link is valid for 1 hour.
• Changing it: in the mobile app, open Profile → Account security → Change password. Use 10–128 characters with at least one letter and one number. The change signs you out everywhere. On the web, use Forgot your password?.

Two-factor authentication

1. In the mobile app, open Profile → Account security → Enable two-factor authentication and confirm it's you.
2. Add the key to your authenticator app, or scan the QR code from another device, then enter the six-digit code.
3. Save your 10 recovery codes. You see them only once, and each works once.

When you sign in, enter the app code or a recovery code. After 5 wrong codes, your account locks for 15 minutes.

Still stuck? Write to us at hello@tiklify.com.